Peter Wilson, Sue Bates – The Essential Guide To Managing Small Business Growth

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Author: Peter Wilson, Sue Bates

  • Trading books are a form of accounting ledger that contains records of all tradeable financial assets of a bank.
  • Trading books are subject to gains and losses that affect the financial institution directly.
  • Losses in a bank’s trading book can have a cascading effect on the global economy, such as those that occurred during the 2008 financial crisis.

The Essential Guide To Managing Small Business Growth

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A cliche it may be but we are living in ever more turbulent times. Business decision-making has become more challenging and unpredictable than ever: we see unforeseen and often cataclysmic changes in consumer demand, both at home and in export markets; customers continue to demand more, more quickly and for less; new laws and regulations abound; competitors steal loyal customers; and, increasingly, the advice that once could be found from a ‘Small Business Adviser’ has been replaced by a call centre.
Uncomplicated and jargon free to appeal to the SME director or manager who has little time to read
Can be used as a continuous read or a source of ides for dealing with the day-to-day problems of running and growing a small business
Based on the practical experience of the authors with examples taken from consulting practice

Table of Contents



  1. Developing an Organization that Delivers the Strategy.

Understanding organization.

Organizational maintenance and development.

The origins of an organization.

How organizations work: structure, people, processes and systems.


The form of the organization.


Processes and systems.

Specifying jobs and people to fill them.

Other influences on organization.

Organizational diagnosis: how to overhaul your organization .

  1. Getting Performance from People.

Attention to task and to people processes.

People and productivity.

Personal resources and self-management.

Managing priorities and getting things done.

Understanding motivation.

Positive motivation, dissatisfaction and demotivation.

Getting Performance from people.

Briefing and contract setting.


Feedback and review.

Dealing with entrenched performance problems.

Feedback, learning and growth .